In this episode of E-Coffee with Experts, our host Austin Willman chats with Patrick Cunningham, Director & Co-Founder at Indulge, about how technical agencies can meaningfully use AI to elevate software quality, sales outreach, and long-term client value.
Patrick explains the discipline of human-centered research (talking to real users), how account-based AI research warms high-value leads, and why experienced developers remain essential even as tools like Claude Code and Codex accelerate delivery.
He walks through a real case (the My Breastfriend health app), showing how AI helped ship more secure, better-tested code — and why some projects should never be vibecoded without expert audits.
If you’re a founder, product lead, agency director, or marketer exploring AI for dev workflows, security, or ABM, this episode delivers practical frameworks, risk questions (GDPR/payment data), and a roadmap for blending human expertise with modern tooling.
Takeaways:
- AI is transforming the workflow of developers.
- A human-centered approach is crucial in digital strategy.
- In-person networking remains vital for business growth.
- AI tools can enhance account-based marketing efforts.
- Security is paramount when developing applications that handle sensitive data.
- Vibe coding can be effective for simple projects but poses risks for complex applications.
- Understanding your tech stack is essential for developers.
- AI can augment developer skills and improve output quality.
- Future developers should embrace AI tools and learn coding fundamentals.
- The future of development will involve a blend of AI and human expertise.